Rudderbows archery has been in business for over 18 years and very seldom we do get an unhappy customer. That is to be expected. All business's experience this at one time or another. We strive to give the very best we can to our customers. Both in customer service and the highest quality products we can. We have a written policy on our website ( under the Warranty department) that clearly states that all u-finish bows are only under warranty until the customer puts a tool to this item. After that we cannot warrant another persons work. You will find that the majority of your companies out there has the same kind of policy. If they didn't then any unhappy customer will alter the products and then expect a full refund. I am sorry but if companies did give those refunds, the bottom line is that they simply wouldn't be in business for very long.
In our defense the unhappy customer did indeed sand the bow down so far that it had severe hinges on both limb tips. The sever hinges are what caused the crack. Thank you
CEO of Rudderbows Archery
than
This makes NO SENSE!
At what point did I cause that crack?
At what point would I have strung up a bow AFTER the crack showed up??
I told you right off the bat that as I started sanding it down the crack revealed itself.
So how in the world did I cause the crack?
Unless the bow was strung and had force put on it, any hinging effects wouldn't do anything to it. So, even though I never strung the bow after the crack showed itself, its still MY FAULT?
What am I missing here???
I emailed you SEVERAL times about the bow and its issues, which you blew off. Specifically regarding that crack you told me to put some super glue on it! Then YOU said yourself several times to just send back the bow for a full refund. I have your emails, you and I both know what you promised and now you're trying to throw this in my face that I somehow caused the crack? Well, it is was "hinged" its because you sent it that way,... along with the lousy glue lamination job that beginners on this forum have told me have done a better job doing with their first try!
Everything is fine until someone has a problem with something they bought from you, then you lash out at them and loose your mind. It doesn't matter what I said, how nice I was to you, how much I praised your work, your sense of self, your beliefs, etc. You make promises to people that you have ABSOLUTELY NO INTENTION OF KEEPING! How could a businessman of 18 years do taht given the circumstances here?
If you truly practiced what you preached, there would have been no issues and you would have given me a refund as you said you would,.... not to mention you would have not given me several nasty, bizarre emails and SCREAMED at me over the phone cutting me off and cursing at me repeatedly!
Anyone doing this should be ashamed of their actions.
I'm taking this up with my credit card company and I'm letting them go after you to get my refund if you refuse to make good on your promise to me to give me a full refund. I kept trusting that you would be a man of your word, over and over again, even in the face of others telling me to do otherwise,....I gave you the benefit of the doubt, and you are simply blowing me off.
You have emailed me and said you'd refund me obviously under false pretentions, thus by doing so, and having me mail the bow back to you, I believe this constitutes possible mail fraud. Not something I would have ever thought would come to when first I ordered this bow from you?
In addition your OWN website reads,
"Warranty
Our goal at Rudderbows is to provide top quality products as well as great customer service and satisfaction.For this reason we are proud to offer a factory replacement warranty .
We will warrant all parts and products produced by Rudderbows against any and all manufacturing defects in quality , material , and workmanship , which affect the satisfactory operations of the products in question. This warranty is limited to the repair or replacement of only those parts determined to be faulty or defective by the manufacturer. Any product in question must be returned to Rudderbows for inspection ."
It was a blatant defect in the wood! Not to mention a defect in the building process by using a piece of wood where the knot runs through the belly from side to side! It's amazing how SO many competent bowyers on this site, well known gentleman who's work and good reputation preceeds them fully agree with that. Everyone,...but yourself? I still cannot understand this?
If things really were as the bowyers says they are this would be a non-issue! You and I know that.
Thanks a lot Jim,...
Merry Christmas to you as well!
